Hours (EST): 9am-5pm Mon-Fri

Shipping And Handling

We are able to ship packages via Fed-Ex, UPS and USPS. In stock items usually ship within 48 hours from receipt of your order. Regular ground shipping can take up to 7 to 14 business days. If the item or items are not in stock, it could take longer. Oversized packages are shipped at cost, which will include packing materials and labor. Free shipping; on select products, only applies to USA orders and ships ground. International orders will be shipped at cost.

Custom fees for Canada and International Orders: 

By The Sword, Inc. is not responsible for any customs or duty fees imposed by your government. It is the customer's responsibility to determine and pay any such custom and duty fees. If the fees are not paid by the customer there will be a $10.00 charge above the custom and duties fees charged by your government. It is your responsibility to know you country’s laws regarding imports. If items are taken into customs and destroyed or returned to us because they are not allowed we hold no liability.

Germany and France

We will not ship any items marked with swastikas, SS runes or death heads to Germany or France. 

Canada and International orders

NOTE: All international orders are shipped at cost, which will include packing materials and labor. Our shopping cart only estimates international shipping costs.

Lost or Damaged items during shipping

All our products are shipped in new condition and are insured. Items totaling $500 and over are sent signature require. All products are FOB origin, By The Sword, Inc. is not responsible for any lost or damaged items incurred during shipment. If a loss or damage occurs during shipping:

1. Retain all packaging and shipping material.
2. Contact the shipping carrier - UPS, FedEx or USPS
3. Contact us so that we may be able to assist you and the carrier in resolving the issue.
4. Do not return the package to us. 

P.O. Boxes

All customers requesting shipments sent to P.O Boxes assume all risks. By The Sword, Inc. is not responsible for any losses or damages for items sent to P.O Boxes.

If you need your order by a certain date
Please contact our main office at (888)-244-3263
Mon.- Fri. 9:00am-5:00pm est. in order for us to accommodate your needs. 

Shipping Delays:

We are not responsible for shipping delays due to acts of God or natural disasters.

Back Orders

Our items are shipped promptly; however, due to the nature of the special products we offer, we sometimes experience temporary out-of- stock situations or (Back Orders). If this occurs we will send your product as soon as it becomes available.
Chat service by BoldChat