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1. Do we have a paper catalog?
We currently have no paper catalogs.
2. Where are we located?
We are located in Huntingburg, Indiana and been in business since 1995.
3. How long will it take to receive my order?
In stock items usually ship within 48 hours from receipt of your order. Regular ground shipping can take up to 7 to 14 business days. If the item or items are not in stock, it could take longer.
4. How long have we been in business?
We have been in business since 1995. We started out with only a small catalog. You can check to see how long any business has been on line if you go here Internet Archive Wayback Machine
Just key in the web address http://www.bytheswordinc.com or any web address and you can see what we looked like in the older days.
5. How can I check on my order?
Log into your account - Go here to Log In
You will see if your order has been shipped or any notes of delays or ETA as to when it is expected to be in stock is the best way to check. You can also call us at 888-244-3263 or email us.
6. Do you have it in stock?
If you are in a hurry, please call us at 877-433-9368 and ask if it is in stock. We have many operators here that anyone can help you. We do make most of all of our clothing and leather goods right here on site. So if you need anything done for a custom fit, just give us a call. Nothing is impossible.
7. What are your return policies?
Please see this page Terms and Conditions
8. The site will not let me check out and keeps looping back.
This problem is usually caused by some missing required information, like a phone #, email address or password. Please check and see if all required information is there.
If you still have problems just give us a call at 888-244-3263 and we will be happy to assist you with your order.
9. Do you price match?
Yes, Please follow this link to our Price Match Page
10. Are all the items listed on the website in stock?
No. Our entire line is listed on the website and is available for order, however, some items may be temporarily on backorder. If you need to know if a specific item is in stock, please contact us.
11. Do you cancel backorders automatically?
Not normally. We only cancel backordered items if requested by the customer.
12. How much is Shipping?
Shipping is calculated automatically based on your address and the package size and weight.
To find shipping prices. Add the item to your shopping cart. Click on the Checkout Now button and our system will give you several different shipping options.
13. Is USPS Priority 2 Day Shipping option Guaranteed?
This shipping option is NOT a 2 day guaranteed shipping method. If you require 2nd Day shipping you should select either the UPS or FedEx 2nd day shipping options at checkout.
14. I haven't received a receipt or tracking number.
Our system automatically sends order confirmations and tracking numbers. If you haven't received any from us, you may try checking your Spam, Junk, Trash or Promotional folders to see if they went there.
15. There is not an (Add to Cart Button)
If an item is going to be out of stock for an extended time, we take the Add to Cart button off until it becomes available again.
16. There is no (Add to Cart Button) but I really Want to buy it.
Please contact us so we can temporarily turn it on and place you on the waiting list. Please understand that it could be 30-90 days or longer before it becomes available.
17. American Express Shipping Policy
For security and fraud-prevention, all orders paid with an American Express card must be shipped to the card’s billing address. We cannot ship Amex orders to alternate addresses. If you need delivery elsewhere, please use another payment method or update your billing address with American Express before ordering. We reserve the right to cancel orders that do not meet this requirement.
18. OTS ERROR
This occurs when a customer hits the PLACE ORDER button too many times. To resolve this issue please re-enter your payment information and press the PLACE ORDER button once.
19. PayPal Restrictions
Unfortunately, PayPal does not permit us to accept PayPal payments for certain products, on our website. This is a PayPal payment-processing restriction and does not mean the product is illegal to purchase or own.
To complete your order, please return to our secure checkout and select an available credit or debit card payment option.
We apologize for the inconvenience and appreciate your understanding. If you need assistance completing your order, please contact us.
20. My Credit Card Was Declined. What Should I Do?
A credit card may be declined when the billing address entered during checkout does not exactly match the address your card issuer has on file. This is especially common when the billing and shipping addresses are different.
Please verify that your billing address, ZIP code, card number, expiration date, and security code are correct. If the card is still declined, contact your bank or credit card issuer before contacting us. Your bank can explain the reason for the decline and authorize the transaction if appropriate.
For security reasons, we are not provided with the specific reason your bank declined the card and cannot override its decision. After speaking with your bank, you may return to our website and try the payment again.
21. What Does “Pre-Order” Mean?
A Pre-Order means the item is not currently in stock but is expected to arrive soon. When available, we list the estimated arrival date, or ETA, on the product page.
Pre-order items are filled on a first-come, first-served basis. Many popular items sell out quickly, so placing your order early helps reserve your place in line.
Once the shipment arrives at our warehouse and clears customs, we begin shipping pre-orders in the order they were received.
Please note: The ETA is an estimate and may change due to international shipping, customs, manufacturer, or carrier delays.
We currently have no paper catalogs.
2. Where are we located?
We are located in Huntingburg, Indiana and been in business since 1995.
3. How long will it take to receive my order?
In stock items usually ship within 48 hours from receipt of your order. Regular ground shipping can take up to 7 to 14 business days. If the item or items are not in stock, it could take longer.
4. How long have we been in business?
We have been in business since 1995. We started out with only a small catalog. You can check to see how long any business has been on line if you go here Internet Archive Wayback Machine
Just key in the web address http://www.bytheswordinc.com or any web address and you can see what we looked like in the older days.
5. How can I check on my order?
Log into your account - Go here to Log In
You will see if your order has been shipped or any notes of delays or ETA as to when it is expected to be in stock is the best way to check. You can also call us at 888-244-3263 or email us.
6. Do you have it in stock?
If you are in a hurry, please call us at 877-433-9368 and ask if it is in stock. We have many operators here that anyone can help you. We do make most of all of our clothing and leather goods right here on site. So if you need anything done for a custom fit, just give us a call. Nothing is impossible.
7. What are your return policies?
Please see this page Terms and Conditions
8. The site will not let me check out and keeps looping back.
This problem is usually caused by some missing required information, like a phone #, email address or password. Please check and see if all required information is there.
If you still have problems just give us a call at 888-244-3263 and we will be happy to assist you with your order.
9. Do you price match?
Yes, Please follow this link to our Price Match Page
10. Are all the items listed on the website in stock?
No. Our entire line is listed on the website and is available for order, however, some items may be temporarily on backorder. If you need to know if a specific item is in stock, please contact us.
11. Do you cancel backorders automatically?
Not normally. We only cancel backordered items if requested by the customer.
12. How much is Shipping?
Shipping is calculated automatically based on your address and the package size and weight.
To find shipping prices. Add the item to your shopping cart. Click on the Checkout Now button and our system will give you several different shipping options.
13. Is USPS Priority 2 Day Shipping option Guaranteed?
This shipping option is NOT a 2 day guaranteed shipping method. If you require 2nd Day shipping you should select either the UPS or FedEx 2nd day shipping options at checkout.
14. I haven't received a receipt or tracking number.
Our system automatically sends order confirmations and tracking numbers. If you haven't received any from us, you may try checking your Spam, Junk, Trash or Promotional folders to see if they went there.
15. There is not an (Add to Cart Button)
If an item is going to be out of stock for an extended time, we take the Add to Cart button off until it becomes available again.
16. There is no (Add to Cart Button) but I really Want to buy it.
Please contact us so we can temporarily turn it on and place you on the waiting list. Please understand that it could be 30-90 days or longer before it becomes available.
17. American Express Shipping Policy
For security and fraud-prevention, all orders paid with an American Express card must be shipped to the card’s billing address. We cannot ship Amex orders to alternate addresses. If you need delivery elsewhere, please use another payment method or update your billing address with American Express before ordering. We reserve the right to cancel orders that do not meet this requirement.
18. OTS ERROR
This occurs when a customer hits the PLACE ORDER button too many times. To resolve this issue please re-enter your payment information and press the PLACE ORDER button once.
19. PayPal Restrictions
Unfortunately, PayPal does not permit us to accept PayPal payments for certain products, on our website. This is a PayPal payment-processing restriction and does not mean the product is illegal to purchase or own.
To complete your order, please return to our secure checkout and select an available credit or debit card payment option.
We apologize for the inconvenience and appreciate your understanding. If you need assistance completing your order, please contact us.
20. My Credit Card Was Declined. What Should I Do?
A credit card may be declined when the billing address entered during checkout does not exactly match the address your card issuer has on file. This is especially common when the billing and shipping addresses are different.
Please verify that your billing address, ZIP code, card number, expiration date, and security code are correct. If the card is still declined, contact your bank or credit card issuer before contacting us. Your bank can explain the reason for the decline and authorize the transaction if appropriate.
For security reasons, we are not provided with the specific reason your bank declined the card and cannot override its decision. After speaking with your bank, you may return to our website and try the payment again.
21. What Does “Pre-Order” Mean?
A Pre-Order means the item is not currently in stock but is expected to arrive soon. When available, we list the estimated arrival date, or ETA, on the product page.
Pre-order items are filled on a first-come, first-served basis. Many popular items sell out quickly, so placing your order early helps reserve your place in line.
Once the shipment arrives at our warehouse and clears customs, we begin shipping pre-orders in the order they were received.
Please note: The ETA is an estimate and may change due to international shipping, customs, manufacturer, or carrier delays.