We are able to ship packages via Fed-Ex, UPS and USPS. USPS does not update our site with rates like Fed-ex and UPS; if you prefer USPS, please indicate that in your order notes at checkout. We will do our best to accommodate this request, and refund any difference due. Please note that the complete order must be under 13 ounces in order to ship at the reduced rate. Oversized packages are shipped at cost, which will include packing materials and labor.
Custom fees for Canada and International Orders:
By The Sword, Inc. is not responsible for any customs or duty fees imposed by your government. It is the customer's responsibility to determine and pay any such custom and duty fees. If the fees are not paid by the customer there will be a $10.00 charge above the custom and duties fees charged by your government. It is your responsibility to know you country’s laws regarding imports. If items are taken into customs and destroyed because they are not allowed we hold no liability.
Germany and France
We will not ship any items marked with swastikas, SS runes or death heads to Germany or France.
Canada and International orders
NOTE: International orders are shipped at cost, which will include packing materials and labor.
Lost or Damaged items during shipping
All our products are shipped in new condition and are insured. Items totaling $500 and over are sent signature require. All products are FOB origin, By The Sword, Inc. is not responsible for any lost or damaged items incurred during shipment. If a loss or damage occurs during shipping:
1. Retain all packaging and shipping material.
2. Contact the shipping carrier - UPS, FedEx or USPS
3. Contact us so that we may be able to assist you and the carrier in resolving the issue.
4. Do not return the package to us.
All customers requesting shipments sent to P.O Boxes assume all risks. By The Sword, Inc. is not responsible for any losses or damages for items sent to P.O Boxes.